Return & Refund Policy

Last updated: December 11, 2024
Store: Luxzeit
Customer Support: support@luxzeit.com

1. Overview

At Luxzeit, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

This policy explains how returns, exchanges, and refunds work in a clear and transparent way.

2. 30-Day Return Window

You may request a return or refund within 30 calendar days from the date your order is delivered.

After 30 days, we unfortunately cannot offer a refund or exchange.

3. Return Eligibility

To be eligible for a return, items must:

• Be in their original condition
• Not be damaged, altered, or excessively worn
• Include original packaging and accessories
• Include proof of purchase or order number

Items may be tried on for sizing purposes but must remain in resellable condition.

4. Items Not Eligible for Return

• Gift cards
• Digital products
• Custom or personalized items
• Final sale items

These items may only be returned if defective or incorrect.

5. How to Request a Return

To request a return, please email support@luxzeit.com with the subject:

Return Request – [Order Number]

Please include:

• Your order number
• The reason for the return
• Photos of the product if applicable

Our support team will reply with return instructions and the appropriate return address.

Return addresses may vary depending on your location and logistics partner.

6. Return Shipping Costs

If the item is defective, damaged, or incorrect, Luxzeit will cover return shipping costs.

For all other returns (such as change of mind, size issues, or preference), the customer is responsible for return shipping.

We recommend using a tracked shipping service, as we are not responsible for lost returns.

7. Refund Processing

Once your return is received and inspected, you will be notified by email regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 5–10 business days.

Bank processing times may vary depending on the customer’s financial institution.

8. Exchanges

If you need a different size or color, please contact our support team.

Depending on availability, we may offer a replacement or exchange.

9. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the product and packaging.

We will provide a replacement or full refund at no additional cost.

10. Lost Packages

All Luxzeit orders include tracked shipping.

If your package is lost during transit, please contact our support team. After confirmation with the shipping carrier, we will provide a replacement or refund.

11. Policy Abuse

Luxzeit reserves the right to refuse returns or refunds in cases of abuse, fraud, or excessive return activity.

12. Customer Support

If you have any questions regarding this policy, please contact our support team:

Email: support@luxzeit.com

Customer service available in English, Portuguese, and Spanish.

Luxzeit – Quality and elegance delivered worldwide.